Return, Exchange, Refund and Warranty Policies

Return & Exchange Policy

Your satisfaction is important to us. If you are not fully satisfied with your purchase, you may return it within 10 days from the delivery date shown under your tracking number. Sale items may not be returned.

To request a return shipping label and request an RMA (Return Merchandise Authorization) for your purchase, please send an email to web.service@karatimport.com and provide the following information:

  • Enter your Order number & Last Name to login
  • Complete the form and hit submit
  • Wait for a Service Rep to provide you with an RMA number & shipping label via email.
  • Package the items safely and securely
  • Enclose the RMA form in the package
  • Use the provided shipping label to return the items to us via Fedex.
  • Email us at web.service@karatimport.com to notify us that you have handed the package to Fedex.

All items must be returned with the product tags attached and in the original packaging. All returns will be subject to inspection by our Service Desk before a refund is processed. Once approved, your refund will be processed within 10 business days and credited to you via the same mode through which the initial payment was made.

Returns will only be accepted on product that has (a) not been worn or used in any way; (b) not been damaged; (c) not been modified. Returns shipped after the 10-day return period has expired will not be accepted. Special orders customized specifically for a customer (including special ring sizes) and items that have been personalized are not returnable.

In some cases, an item may be exchanged for another item by paying the additional difference in cost between the two items. In such an event, the original item must be returned for credit before the replacement item is shipped out. Free shipping will not apply to exchanges. Sale items may not be exchanged.

Refund Policy

Once we receive your returned package, all items will be inspected by our Service Desk before a refund is issued. The inspection & approval process may take up to 10 business days. If the product is found damaged, modified, already worn or used in any way, it will be shipped back to you at your cost. No refund will be issued under these circumstances.

If you do not return all the items (including chains, findings, accessories) that were shipped to you, we will refund you only for the items returned (subject to inspection).

Approved refunds will be processed in the same manner in which the original payment was made. (i.e. credit card payments will be refunded to the credit card that was charged). The Purchaser will be responsible for all transactional costs related to processing the refund.

Repair & Warranty

Your Product Warranty is valid for 12 months from date of purchase ONLY for manufacturing defects. We cannot perform repairs on any product that has already been repaired or resized by another jeweller. In such a circumstance, the warranty will be considered null and void.

Cancellation and Changes in Order

We prioritize customer satisfaction. Changes or cancellations must be received within 48 hours of placing the original order. While we will attempt to accommodate your changes this may result in delayed delivery and a new delivery date will be advised.

If your order has already entered the production cycle, it will not be possible to make any changes.

Orders that cannot be delivered due to incorrect or incomplete shipping address or due to the recipient not taking delivery (for any reason whatsoever) will be treated as a cancelled order IF they are returned to us in ORIGINAL condition. All related transaction charges (including but not limited to credit card charges, packaging and shipping costs and restocking fees) will be deducted before the residual value is refunded to the Purchaser.