Shipping and Payment

Payment Options

Credit Card

We accept Visa, MasterCard, American Express and Discover.

Wire Transfer

To make a payment via wire transfer or Direct Deposit, please contact our Service Desk at 1.800.663.6472.

Interac E-transfer

To make a payment via e-transfer, please contact our Service Desk at 1.800.663.6472

Installments

We are working on partnering with a suitable firm to bring you an installment payment plan. Stay tuned.

Shipping Policy

Domestic Shipping (within Canada)

We provide free standard shipping within Canada with a minimum purchase of CAD$250.00. All items are insured and a tracking number is provided to help you track your order.

Shipping fees (if any) are calculated in Canadian dollars (CAD).

Karat reserves the right to change shipping provider. Please refer to the terms of the designated service provider for delivery standards.

International Shipping

International shipments are sent using Federal Express. Shipping cost will be provided based on the destination and value of the order. Destination customs duties and taxes are directly payable by the Purchaser to Federal Express who may act as a Customs broker on behalf of your Government Agencies.

Please refer to the Federal Express website for Terms & Conditions and Delivery Standard information.

Order Shipment

An Adult signature (individual who has reached the age of majority) may be required during the delivery of a high-value order. In your absence, an authorized adult will be required to sign and receive the order on your behalf at the designated shipping address.

Only Canada Post will deliver to PO Boxes or similar addresses. Please refer to Canada Post website for Terms & Conditions and Delivery Standards.

Once the shipment has been handed over to the delivery service, you will receive an email confirmation along with a tracking number.

Exceptions to the Delivery Timeline

Karat will make every effort to meet the shipping estimate provided to you when you placed your order. In some situations, unexpected production delays may force us to reschedule delivery. You will be notified of the updated ship date promptly, however, we cannot be held liable for the consequences of the delay and cannot waive or refund the shipping charge.

Once your shipment has been handed over to the Courier, any delay on part of the courier is beyond our control and we cannot accept any liability associated with delays in delivery. Please refer to the Terms & Conditions and Delivery Standards of the relevant courier.

Tracking Your Order

You will be able to track your order, after the shipment has been handed over to the courier. Use the tracking number sent to you via email to follow the status of your package. If you created an account during checkout, you can also find the tracking number in the My Account page.

There is a chance that our email notifications to you may end up in your “spam” or “junk” mail folders. Please check them periodically and add our domain to your address book to ensure that our emails reach your inbox.

Delivery Status due to COVID-19

Delivery standards may vary depending on shipping method and are out of our control once the package is handed over to the courier.

Sales Tax

Applicable sales tax is collected on all orders shipped to addresses in Canada. Taxes vary depending upon the destination province.

 

We reserve the right to change our Shipping policy without any prior notice.