Your satisfaction is important to us. If you are not fully satisfied with your purchase, you may return it within 10 days from the delivery date shown under your tracking number. Sale items may not be returned.

To request a return shipping label and request an RMA (Return Merchandise Authorization) for your purchase, please send an email to web.service@karatimport.com and provide the following information:

• Enter your Order number & Last Name to login
• Complete the form and hit submit
• Wait for a Service Rep to provide you with an RMA number & shipping label via email.
• Package the items safely and securely
• Enclose the RMA form in the package
• Use the provided shipping label to return the items to us via Fedex.
• Email us at web.service@karatimport.com to notify us that you have handed the package to Fedex.

All items must be returned with the product tags attached and in the original packaging. All returns will be subject to inspection by our Service Desk before a refund is processed. Once approved, your refund will be processed within 10 business days and credited to you via the same mode through which the initial payment was made.

Returns will only be accepted on product that has (a) not been worn or used in any way; (b) not been damaged; (c) not been modified. Returns shipped after the 10-day return period has expired will not be accepted. Special orders customized specifically for a customer (including special ring sizes) and items that have been personalized are not returnable.

In some cases, an item may be exchanged for another item by paying the additional difference in cost between the two items. In such an event, the original item must be returned for credit before the replacement item is shipped out. Free shipping will not apply to exchanges. Sale items may not be exchanged.