We prioritize customer satisfaction. Changes or cancellations must be received within 48 hours of placing the original order. While we will attempt to accommodate your changes this may result in delayed delivery and a new delivery date will be advised.
If your order has already entered the production cycle, it will not be possible to make any changes.
Orders that cannot be delivered due to incorrect or incomplete shipping address or due to the recipient not taking delivery (for any reason whatsoever) will be treated as a cancelled order IF they are returned to us in ORIGINAL condition. All related transaction charges (including but not limited to credit card charges, packaging and shipping costs and restocking fees) will be deducted before the residual value is refunded to the Purchaser.